Responsible Gaming

Gamble for entertainment

Gambling involves risk, and losses can happen. No game, result or strategy can guarantee a win. The outcome of a random game is not affected by previous results, and a losing run does not mean that a win is due. Avoid treating gambling as an income source, an investment or a way to recover money that has already been lost.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as housing, food, bills, education and other commitments have been paid. A gambling budget should be separate from money needed for daily living, savings, debt repayments or family responsibilities.

A simple plan before you start

• Set a spending limit for each session, day or week, and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Never borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape another problem.
• Keep gambling separate from work, study, relationships and other important activities.
• Treat wins as part of the entertainment experience rather than money that must be played again.

Limits work best when they are chosen before you begin playing. If you find it difficult to follow a limit, take a break and consider using stronger account restrictions or seeking independent support.

Tools to help you stay in control

Account controls can help you manage your gambling activity. Depending on the features available to you, these may include deposit limits, loss or spending limits, time reminders, reality checks, breaks and account closure or self-exclusion options. A limit is a planning tool, not a guarantee of a win or a way to make losses affordable.

Use controls before they are needed

1. Review the account settings and select limits that fit your personal budget.
2. Choose an amount that would not affect your essential expenses if it were lost.
3. Set a time reminder and leave the site when your planned session ends.
4. Check your activity regularly so that deposits, play and time spent do not become easy to overlook.
5. Do not reduce a limit simply to continue playing after reaching it.
6. If you need a stronger barrier, request a break, account closure or self-exclusion through the available process.

Some restrictions may take effect immediately, while others may be subject to processing or cooling-off arrangements. The exact operation of a tool can depend on the account feature and the applicable requirements. If you are unsure how a control works, contact Spinbond Casino through the support options shown on the website before continuing to play.

Taking a break or self-excluding

A temporary break can be useful when you want time away from gambling. Self-exclusion is a stronger commitment not to access or use gambling services for a chosen period or until a further step is completed. It should be used if you feel unable to control your gambling, are repeatedly exceeding your budget or want a firm barrier between yourself and play.

Once you request a break or self-exclusion, do not try to bypass it by opening another account, using another person’s account or asking someone else to gamble on your behalf. Tell a trusted person about your decision and remove gambling reminders from your devices where practical. If you need help selecting the right option, ask the support team for information about the available process.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined by how much someone wins or loses, and it may develop gradually. A person can be concerned about gambling even when the amounts appear small. The important question is whether gambling is affecting control, wellbeing, finances, work, study or relationships.

Warning signs to consider

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or increasing the amount wagered.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Keeping gambling secret, hiding transactions or giving misleading explanations.
• Borrowing money, missing payments or using money set aside for essentials.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Neglecting work, study, health, family, friends or personal responsibilities.
• Arguing with people close to you about gambling or losing trust because of it.
• Feeling regret, shame or anxiety after gambling but continuing to play.

You do not need to wait for a crisis before taking action. Even one or two warning signs can be a reason to pause, review your activity and speak with someone independent. Asking for help is a practical step, not a failure. Support can help you understand your gambling, prepare a plan and deal with financial or emotional effects.

What to do if you are concerned

1. Stop playing and avoid making further deposits while you decide what to do.
2. Use an available break, limit, account closure or self-exclusion option.
3. Tell someone you trust what is happening and ask them to help you stay accountable.
4. Review your finances and prioritise essential bills and other immediate needs.
5. Contact an independent gambling support service in Australia for confidential guidance.
6. Seek professional financial, health or counselling support if gambling has affected your wellbeing or commitments.

Support, safety and player responsibilities

Australian players can seek help from independent gambling support services, including Gambling Help Online and services available in their state or territory. These services may provide information, counselling, financial guidance and support for family members or friends affected by someone else’s gambling. You can find current service information through official Australian government or health websites.

If gambling is causing severe distress, thoughts of self-harm or an immediate safety risk, stop gambling and seek urgent assistance through local emergency services or a qualified health professional. If you are worried about another person, encourage them to seek help and obtain support for yourself as well.

Protecting young people

Gambling services are intended for adults who meet the applicable legal age and other eligibility requirements. Do not allow anyone under the legal gambling age to use your account, watch you play in a way that encourages participation or access gambling funds. Keep passwords, payment methods and devices secure, and log out when you finish using a shared device.

You are responsible for providing accurate information and for keeping your account details secure. Never give another person access to your account and never use another person’s account. If you believe that someone underage has accessed an account, or that your account has been used without permission, stop using it and report the concern through the available support channel.

Our approach

Spinbond Casino supports informed and responsible participation. We may provide information about account activity and available controls, and we may take steps that are required by applicable rules or our responsible gaming procedures. These steps can include asking questions, applying restrictions, declining activity or closing an account where appropriate. They are intended to support player safety and compliance, but they cannot replace personal responsibility or professional advice.

If you would like to discuss a limit, break, self-exclusion request or concern about gambling, use the support options available on the website. Provide enough information for the team to understand your request, and do not continue gambling while waiting for assistance if you feel that doing so could make the situation worse.

Responsible gaming information is general in nature and is not a substitute for financial, legal, medical or counselling advice. The most important step is to act early: set a clear plan, use the controls available to you and seek independent support whenever gambling no longer feels enjoyable or manageable.