Privacy Policy

About this Privacy Policy

Spinbond Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online features. It is written for players in Australia and uses general terms so that the main ways information is handled are clear.

Personal information means information that identifies you, or that could reasonably be connected with you. The information collected will depend on how you use the site, which services you access, the checks that apply to your account and the choices you make. Some information is supplied directly by you, while other information is generated when you use the website or services.

This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will be made available on this page. Players should review the policy occasionally, particularly before providing new information or continuing to use the site after an update.

Information you may provide

• Account details, such as your name, date of birth, username, password, contact details and other information needed to create or manage an account.
• Verification information and documents, where required to confirm identity, age, account ownership or other details connected with your use of the services.
• Payment and transaction information, including deposits, withdrawals, wagering activity, payment method details and records of account transactions. Payment information may be processed by payment service providers rather than stored directly by the casino website.
• Information included in messages to customer support, complaints, requests, feedback or other communications.
• Preferences and information relating to marketing, promotional communications, responsible gambling tools and other account settings.

Information we handle and why

The information handled by an online casino site commonly falls into several categories. The amount and type of information used will depend on your activity, the features you use and the checks that are necessary for the account. We aim to use information for a clear and relevant purpose rather than collecting more information than reasonably needed.

Account and identity information

Account details are used to create, administer and secure your player account. Identity and age information may be used to carry out verification checks, confirm that an account is being used by the correct person, prevent unauthorised access and support safer use of the services. Verification documents may contain sensitive identifying information, so they should only be submitted through the designated secure process made available on the site.

Payments and transactions

Payment and transaction records may be used to process deposits and withdrawals, maintain an accurate account history, investigate disputed transactions, identify unusual activity and provide support. Transaction information may also be needed to meet record-keeping, financial crime prevention and other legal obligations. Payment providers may handle information under their own privacy policies and terms.

Device, usage and technical information

When you visit or use the site, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with site features. This information may be used to keep the website operating, troubleshoot problems, improve performance, protect accounts, detect fraud and understand how the services are used.

Main purposes for using information

• Setting up, maintaining and securing player accounts.
• Providing casino services, processing account activity and responding to support requests.
• Completing identity, age, security, anti-fraud and responsible gambling checks where appropriate.
• Meeting legal, regulatory, tax, accounting, record-keeping and other applicable obligations.
• Investigating suspected misuse, unauthorised access, collusion, payment issues or other activity that may affect the site or its players.
• Improving website functionality, reliability, security and user experience.
• Sending service messages and, where permitted and selected by you, marketing or promotional communications.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account features working, support security, measure site performance and understand how visitors interact with the service. Some cookies may be necessary for core functions, while others may support analytics, preferences or marketing activity.

You can manage or restrict cookies through the settings of your browser. Blocking or deleting cookies may affect how certain parts of the website work, including account or security features. Browser controls differ, so check the help information for the browser or device you use. Where applicable, the site may also provide additional choices about non-essential cookies.

When information may be shared

Information may be shared where reasonably necessary to provide the services, operate the website or meet legal and security requirements. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and other service providers working on the site’s behalf.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, protect the rights and safety of players or the site, investigate suspected fraud or misuse, or support a business transfer or restructuring. Service providers should only receive information relevant to the task they perform and may be subject to confidentiality or security obligations.

Security of information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and restricted access to information. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

International service providers

Some technology, payment, verification or support providers may operate in other countries. Where information is handled by a provider outside Australia, the applicable arrangements may affect where information is stored or accessed. Information may be transferred or accessed when necessary to provide the services, operate the website, complete checks or meet legal obligations.

Retention, your rights and privacy requests

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and service improvement. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, including where they are needed for legal, accounting, fraud prevention or dispute resolution purposes. Records retained for these reasons will not be used for unrelated marketing simply because they remain in storage.

Your data rights

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information held about you. These rights can include requesting access to your information, asking for incorrect or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

• Access: ask for a copy or summary of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing preferences: withdraw consent to marketing or promotional messages. You can also use an unsubscribe option in a marketing message where one is provided.
• Information about handling: ask reasonable questions about how your information is collected, used, shared or retained.

How to make a request

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@spinbondcasino.click. Please explain what you are requesting and include enough information for the request to be understood. For account security, additional information may be requested to confirm your identity before information is disclosed or changes are made.

A request may be refused, limited or delayed where permitted or required by applicable obligations, including where records must be retained, deletion could affect the rights of another person, a request cannot be verified, or information is needed to protect the site and its players. If this occurs, a general explanation will be provided where it is lawful and practical to do so. Marketing preferences can usually be changed separately from essential account and service communications, which may still be sent when needed to operate or secure your account.

Questions and complaints

Privacy questions, concerns or complaints can be sent to support@spinbondcasino.click. Providing the relevant account details and a clear description of the issue can help the request be reviewed efficiently. The site may ask for further information to investigate the concern, protect confidentiality and prevent information from being disclosed to the wrong person.